Refund policy

RETURN POLICY

We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 7 days of receiving your delivery.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at gluxeboutique@gmail.com.

Returns should be mailed to:

693 E Burdeshaw St, Ste 1
Dothan, AL 36303

Once your return request is approved, we will provide any additional instructions needed to complete the return process.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at gluxeboutique@gmail.com so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

• Sale items
• Gift cards

Exchange Policy

Due to limited inventory, we cannot guarantee that an item will still be available by the time your return is received and processed. If you would like to exchange an item for a different size, color, or style, we recommend placing a new order as soon as possible to secure the item. Once your return is received and approved, a refund will be issued according to our Refund Policy.

Items cannot be reserved or held while a return is in transit.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at gluxeboutique@gmail.com.